Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tab (&complete) freeze when loading webRTC page

  • 3 ŋuɖoɖowo
  • 5 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ Shadow110

more options

Hello,

When trying to load the page https://vidyowebrtc.web.cern.ch/ (webRTC), Firefox completely freezes when the tab is loading. Since it's a freeze and not a crash I have no crash reports... I've tried to clear the cache, or to start in safe mode, to no help.

Note that it is different from this question: https://support.mozilla.org/en-US/questions/1167290 since I don't experience a crash per se but a complete freeze.

I don't remember experiencing this before, probably before updating to 56.0...

Regards, B

Hello, When trying to load the page https://vidyowebrtc.web.cern.ch/ (webRTC), Firefox completely freezes when the tab is loading. Since it's a freeze and not a crash I have no crash reports... I've tried to clear the cache, or to start in safe mode, to no help. Note that it is different from this question: https://support.mozilla.org/en-US/questions/1167290 since I don't experience a crash per se but a complete freeze. I don't remember experiencing this before, probably before updating to 56.0... Regards, B

Ŋuɖoɖo si wotia

Note : Firefox 57.0 is the current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Legacy Extensions will be disabled and or removed.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem (yours). This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

more options

Uninstall and update to version 56.0.2 from here https://www.mozilla.org/firefox/all/ Full Version Installer

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

more options

For some reason the issue went away before I even updated... Weird! Thanks anyway!

more options

Ɖɔɖɔɖo si wotia

Note : Firefox 57.0 is the current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Legacy Extensions will be disabled and or removed.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem (yours). This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.