Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes upon adding new module.

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ smorele

more options

Hi,

I'm trying to add a new module to firefox in order to use my identity card for authorisation online (thanks to the Estonian programmers the new version of the software is only compatible with firefox and you have to manually add the module).

However as I add the module firefox crashes.

I'm using High Sierra OS 10.13.1

Hi, I'm trying to add a new module to firefox in order to use my identity card for authorisation online (thanks to the Estonian programmers the new version of the software is only compatible with firefox and you have to manually add the module). However as I add the module firefox crashes. I'm using High Sierra OS 10.13.1

All Replies (4)

more options

The crash log is as follows:

"AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: webcompat%40mozilla.org:1.1,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,shield-recipe-client%40mozilla.org:76.1,screenshots%40mozilla.org:19.2.0,followonsearch%40mozilla.com:0.9.6,e10srollout%40mozilla.org:3.05,onboarding%40mozilla.org:1.0,formautofill%40mozilla.org:1.0,activity-stream%40mozilla.org:2017.11.07.1100-7f4e3634,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:57.0,%7B443830f0-1fff-4f9a-aa1e-444bafbc7319%7D:0.0.23 AddonsShouldHaveBlockedE10s: 0 BuildID: 20171112125346 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1511418117 DOMIPCEnabled: 1 E10SCohort: webextensions-multiBucket4 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1511361635 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166FP(D00-L1000-W00000000-T010) WR? WR- GL Layers? GL Context? GL Context+ GL Layers+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1199 StartupCrash: 0 StartupTime: 1511416923 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20171112125346","version":"57.0","vendor":"Mozilla","platformVersion":"57.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"17.2.0","locale":"et-EE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro9,2"},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"webextensions-multiBucket4","telemetryEnabled":false,"locale":"et","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-nocodes","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-nocodes.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8"}},"profile":{"creationDate":16703,"resetDate":17492},"experiments":{"e10sCohort":{"branch":"webextensions-multiBucket4"}},"addons":{"activeAddons":{"{443830f0-1fff-4f9a-aa1e-444bafbc7319}":{"version":"0.0.23","scope":8,"type":"extension","updateDay":17186,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Use your eID smart card on the web","name":"Token signing","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":17186,"signedState":2},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17482},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17490},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17490},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17490},"screenshots@mozilla.org":{"version":"19.2.0","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17490},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17490},"e10srollout@mozilla.org":{"version":"3.05","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17381},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17493},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17493},"activity-stream@mozilla.org":{"version":"2017.11.07.1100-7f4e3634","scope":1,"type":"extension","updateDay":17482,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17493}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Vaikimisi teema.","name":"Vaikimisi","userDisabled":false,"appDisabled":false,"version":"57.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17482,"updateDay":17482},"activePlugins":[{"name":"Shockwave Flash","version":"22.0.0.192","description":"Shockwave Flash 22.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16978}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.7.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.1008","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} TextureUsage: 95681920 Theme: classic/1.0 ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",21:"Hang Monitor",22:"Cache2 I/O",25:"GMPThread",26:"Compositor",27:"ImgDecoder #1",28:"ImgDecoder #2",29:"ImgDecoder #3",30:"ImageIO",30:"IPDL Background",31:"DOM Worker",34:"HTML5 Parser",35:"localStorage DB",39:"ImageBridgeChild",40:"LoadRoots",41:"SysProxySetting",42:"ProxyResolution",43:"DataStorage",44:"URL Classifier",46:"DataStorage",47:"Classifier Update",48:"DataStorage",49:"SaveScripts",50:"Cache I/O",51:"mozStorage #1",52:"DOM Worker",54:"mozStorage #2",55:"mozStorage #3",57:"QuotaManager IO",57:"DOM Worker",58:"DOM Worker",63:"mozStorage #4",64:"ProcessHangMon",68:"mozStorage #5",71:"mozStorage #7",66:"DNS Resolver #10",67:"mozStorage #8",63:"DNS Resolver #14",64:"DNS Resolver #15",65:"DNS Resolver #16",69:"DNS Resolver #17",70:"DNS Resolver #18",69:"StreamTrans #24", Throttleable: 1 URL: about:preferences#privacy UptimeTS: 1193.8985931 Vendor: Mozilla Version: 57.0 useragent_locale: et"

more options

Hello, not really easy to understand this report in this condition. Please type about:crashes in your URL bar and you give us the crash id.

more options

Sorry, was unaware of that function.

CC279EC3-1B08-4387-B127-458137C3C0D4

more options

Hello, did you send your bug to Mozilla? I do not find it in the database.