Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Help with moving Thunderbird data to a new computer

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ Toad-Hall

cruzluis
cruzluis
more options

Hello, I'm hhoping that someone can help me with my migration issue. I've been using TB 78.8.0 (32 bit) for years on an older laptop. I bought a new laptop a few days ago and downloaded TB 78.8.0 (64 bit).

I followed the instructions of https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer precisely to transfer hundreds of stored e-mails to my new laptop. I really hoped the transfer would allow the newer TB on my new laptop to show me all the stored e-mails and folders that I had on my old laptop. 

Unfortunately it didn't work.  I dug around and found that the transfer created a couple of profiles within the new TB in the new laptop.  There's the new default profile and the migrated profile.  However when I open TB it appears to only read the new profile since there are only 10 e-mails in it.

Can anyone suggest I how can have this new TB upload (for lack of a better term) my old e-mails and folders? I'm not certain if this is important but i noticed that the in the old folder profile/mail there are 2 subfolders; local folders and pophm.sympatico.ca Can this be the issue why I can't upload the old e-mail files to the new TB version? Please help, I use TB for my home business and I really need to access the older e-mails to trace activity to different clients.

Thanks in advance for any assistance.

Hello, I'm hhoping that someone can help me with my migration issue. I've been using TB 78.8.0 (32 bit) for years on an older laptop. I bought a new laptop a few days ago and downloaded TB 78.8.0 (64 bit). I followed the instructions of https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer precisely to transfer hundreds of stored e-mails to my new laptop. I really hoped the transfer would allow the newer TB on my new laptop to show me all the stored e-mails and folders that I had on my old laptop. Unfortunately it didn't work. I dug around and found that the transfer created a couple of profiles within the new TB in the new laptop. There's the new default profile and the migrated profile. However when I open TB it appears to only read the new profile since there are only 10 e-mails in it. Can anyone suggest I how can have this new TB upload (for lack of a better term) my old e-mails and folders? I'm not certain if this is important but i noticed that the in the old folder profile/mail there are 2 subfolders; local folders and pophm.sympatico.ca Can this be the issue why I can't upload the old e-mail files to the new TB version? Please help, I use TB for my home business and I really need to access the older e-mails to trace activity to different clients. Thanks in advance for any assistance.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Did you do this: On old Laptop Exit Thunderbird Access profile : On Windows OS by default they are here:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird

Copy the 'Thunderbird' folder to external drive.

On new Laptop: Exit Thunderbird. Access profile : On Windows OS by default they are here:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird

Delete the default 'Thunderbird' folder. Paste the copied 'Thunderbird' folder into the 'Roaming' folder. Start Thunderbird.

Toad-Hall trɔe