wowway
I have used wowway.net for my email service on Firefox for years. Recently I have become unable to login to my email account using wowway.net. When I click the "Email" button on the wowway.net homepage (https://wowway.net/?inc=27) from within Firefox, a new page opens entitled "Redirecting to Login" with the message "Please wait while we are logging you in." This page stays open indefinitely without connecting to "https://email.wowway.com/modern." The wowway technical support have been unable to help me solve the problem and suggested I use Microsoft Edge instead of Firefox. Microsoft Edge does work, but I much prefer to stay with Firefox if possible.
Can you help me?
Chris Ilias trɔe
All Replies (11)
Not Redirecting properly = cookies
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
I have tried everything suggested by FredMcD, to no avail.
UPDATE
When I connect to wowway internet on Microsoft Edge, it takes me to "https://email.wowway.com/?client=advanced#1". If I enter that address on wowway.net, it takes me to "https://wowway.net/#1". It seems wowway refuses to recognize or accept the "https://email.wowway.com/?client=advanced#1" address.
Chris Ilias trɔe
CORRECTED UPDATE
When I connect to wowway internet on Microsoft Edge, it takes me to "https://email.wowway.com/?client=advanced#1". If I enter that same address on wowway.net in Firefox, it takes me to "https://wowway.net/#1". It seems wowway refuses to recognize or accept the "https://email.wowway.com/?client=advanced#1" address when I use it in Firefox.
Chris Ilias trɔe
Try this; Start from the website's main page. Then go to where you want via the menus. It's possible the link you were using was changed.
That is what I do. I go to "https://wowway.net/" and click on the "Email" icon. Is there any other way to get to the email?
Chris Ilias trɔe
Interesting. I use Firefox v54 as my default and had no problem. But when I used the current version, I got:
Redirecting to Login . . .
And that's it.
No problem using Microsoft Edge. I was redirected to; https://login.wowway.com/Default.aspx?redirect=/login.aspx?appid=110
I called for more help.
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?
Version 95.0, first offered to Release channel users on December 7, 2021 Version 95.0.1, first offered to Release channel users on December 16, 2021
https://support.mozilla.org/en-US/questions/1359657#answer-1463359
and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption
Module provided by Google Inc." was not updating to the newest version of
December 1, 2021. Ver #4.10.2391.0
cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Settings -> General: Play DRM
- https://support.mozilla.org/en-US/kb/enable-drm
You can possibly check the XHR requests in the Browser Console if this doesn't work.
Tried everything, still not working.