Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Suddenly can't send mails because can't connect to SMTP-Server

  • 3 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 136 views
  • Nuɖoɖo mlɔetɔ ed_lazarowitz

franca_ks
franca_ks
more options

Hi everybody,

since two days ago I am unable to send mails from thunderbird via my hotmail account, because thunderbird can't connect smtp.live.com. There was no change I recall that could have triggered the problem (i.e. I didn't update thunderbird or anything else) and it has been working perfectly fine for years before that. Receiving messages works fine.

I checked all the steps in the "Cannot send message"-support post (https://support.mozilla.org/en-US/kb/cannot-send-messages), but that didn't change the problem nor did I get closer to the solution.

I use a hotmail.com mail-account, thunderbird version 91.5.1 (64-bit) on macOS HighSierra (10.13.6). A screenshot of the server settings is attached.

Any help on how to solve the problem would be highly appreciated.

Thanks! Franca

Hi everybody, since two days ago I am unable to send mails from thunderbird via my hotmail account, because thunderbird can't connect smtp.live.com. There was no change I recall that could have triggered the problem (i.e. I didn't update thunderbird or anything else) and it has been working perfectly fine for years before that. Receiving messages works fine. I checked all the steps in the "Cannot send message"-support post (https://support.mozilla.org/en-US/kb/cannot-send-messages), but that didn't change the problem nor did I get closer to the solution. I use a hotmail.com mail-account, thunderbird version 91.5.1 (64-bit) on macOS HighSierra (10.13.6). A screenshot of the server settings is attached. Any help on how to solve the problem would be highly appreciated. Thanks! Franca

Ŋuɖoɖo si wotia

Your picture doesn't appear, because pictures aren't allowed on a user's first post.

My Hotmail account works with these settings:

incoming outlook.office365.com on port 993 (IMAP) or 995 (POP), SSL/TLS, normal password; outgoing smtp.office365.com on 587, STARTTLS, normal password. User Name = email address. An app password is required if two-step verification is set on the account. For POP, POP must be enabled in hotmail webmail settings.

Xle ŋuɖoɖo sia le goya me 👍 2

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Your picture doesn't appear, because pictures aren't allowed on a user's first post.

My Hotmail account works with these settings:

incoming outlook.office365.com on port 993 (IMAP) or 995 (POP), SSL/TLS, normal password; outgoing smtp.office365.com on 587, STARTTLS, normal password. User Name = email address. An app password is required if two-step verification is set on the account. For POP, POP must be enabled in hotmail webmail settings.

franca_ks
franca_ks Biabia la
more options

Thanks so much for your fast reply and your help. I used to have smtp.live.com as outgoing server, as it is listed on the german "thunderbird and hotmail"-configuration page. Not sure why that one stopped working. But glad that the smtp.office365.com works just fine. So all good. Thanks again!

ed_lazarowitz
ed_lazarowitz
more options

It seems like the good folks at Microsoft made a change without bothering to do any kind of wide-area announcement. The attached screenshot is from the Help screen that comes up when your enter "SMTP settings" in the Help search bar when in the browser version of Outlook Live.