Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I use AOL web mail and cannot access my mail box since upgrading to Firefox 3.6.13

  • 2 ŋuɖoɖowo
  • 5 masɔmasɔ sia le wosi
  • 14 views
  • Nuɖoɖo mlɔetɔ hazel.mckay

hazel.mckay
hazel.mckay
more options

I am a long term user of both Firefox and AOL web mail. I can now load the une=secure front page of AOL but cannot access the pages of my mailbox. AOL's error message suggests adjusting the privacy setting of IE, which I'm not using, or checking that my firewall, which has never been a problem, does not exclude

I am a long term user of both Firefox and AOL web mail. I can now load the une=secure front page of AOL but cannot access the pages of my mailbox. AOL's error message suggests adjusting the privacy setting of IE, which I'm not using, or checking that my firewall, which has never been a problem, does not exclude

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

hazel.mckay
hazel.mckay Biabia la
more options

Many thanks for your advice. I'm not sure whether or not it would have worked as the problem was solved either by AOL or by rebooting; I'm not sure which. Nonetheless, I really appreciated getting a reply so quickly.