Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox loads for approx. a week then stops working and has to be downloaded again

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 2 views
  • Nuɖoɖo mlɔetɔ cor-el

kdm105
kdm105
more options

For the past month or so when I try to get into Firefox it will not load. I will download Firefox and it will work for a few days and then stop working again and I have to re-download again. If this doesn't stop I will try another web browser.

For the past month or so when I try to get into Firefox it will not load. I will download Firefox and it will work for a few days and then stop working again and I have to re-download again. If this doesn't stop I will try another web browser.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using cleanup or security software that runs once a week that could be causing this?

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.