Check whether your connected with Firefox SYNC or not

Two computer SYNC - Use the Firefox SYNC with username, password and recovery key

Thanks for answering me, but I'm having trouble navigating the sync options. I don't seem to have the buttons that the troubleshooting pages say to click. Such as "manage account" and "change recovery key"

I read more tips and techniques after reading your reply, and I couldn't find where to click on "Preferences" to start the steps to follow.

When I find the sync sign in page and enter my information It gives me the "wrong recovery key" message.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

Profile Backup and Restore

• http://kb.mozillazine.org/Profile_backup
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Thanks, I'll try that.

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You may want to check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so involved preferences can only be changed temporarily for the current session.

• http://kb.mozillazine.org/Preferences_not_saved

Thanks