Crash every 15 min
The browser crashes after about 15 minutes of using it for work. I have deleted all of my cookies, updated Firefox to the latest update, and disabled hardware acceleration. I then restarted my computer and the problem happened again. Is there anything else I could try to get the browser to not crash anymore? I do not want to have to switch to Google Chrome if I do not have to.
Here is the details it gives me after each crash:
AdapterDeviceID: 0x3ea0 AdapterDriverVersion: 27.20.100.8190 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: amazon_enterprise_access%40amazon:1.4.0,firefox%40tampermonkey.net:4.18.1,snaplinks %40snaplinks.mozdev.org:3.1.11,addons-restricted-domains %40mozilla.com:1.0.0buildid20230525.154501,formautofill%40mozilla.org:1.0.1,screenshots %40mozilla.org:39.0.1,webcompat%40mozilla.org:102.0.0,doh-rollout%40mozilla.org:2.0.0,pictureinpicture %40mozilla.org:1.0.0,google%40search.mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.3,bing %40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,wikipedia %40search.mozilla.org:1.1,default-theme%40mozilla.org:1.3,addons-search-detection %40mozilla.com:2.0.0,amazon%40search.mozilla.org:1.9 AvailablePageFile: 3112452096 AvailablePhysicalMemory: 2168549376 AvailableVirtualMemory: 174358528 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230529170948 CPUMicrocodeVersion: 0xf0 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1687833909 DOMFissionEnabled: 1 DOMIPCEnabled: 1 ExperimentalFeatures: layout.css.constructable-stylesheets.enabled,devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1686094449 LastInteractionDuration: 95 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows": ["WindowsCodecs.dll","comctl32.dll","cscapi.dll","OneCoreCommonProxyStub.dll","ninput.dll","cryptdll.dll","N tlmShared.dll","msv1_0.dll","secur32.dll","ondemandconnroutehelper.dll","d3d11.dll","dataexchange.dll","d2 d1.dll","twinapi.appcore.dll","directmanipulation.dll","dcomp.dll","dxgi.dll","WinTypes.dll","CoreMessaging.dll ","CoreUIComponents.dll","textinputframework.dll","wtsapi32.dll","dwmapi.dll","DWrite.dll","propsys.dll","icm 32.dll","msvcp110_win.dll","policymanager.dll","ntshrui.dll","edputil.dll","msimg32.dll","UIAnimation.dll","tas kschd.dll","linkinfo.dll","Windows.Security.Integrity.dll","avrt.dll","explorerframe.dll","OneCoreUAPCommonPr oxyStub.dll","xmllite.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","AudioSes.dll","MMDe vAPI.dll","wscapi.dll","BCP47mrm.dll","Bcp47Langs.dll","Windows.Globalization.dll","mscms.dll","twinapi.dll"," netprofm.dll","webauthn.dll","wsock32.dll","ntmarta.dll","uxtheme.dll","ColorAdapterClient.dll","winsta.dll","n pmproxy.dll","devobj.dll","winmm.dll","rasadhlp.dll","winrnr.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiN SP.dll","sspicli.dll","winhttp.dll","winnsi.dll","version.dll","dnsapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","gpapi.dl l","cryptbase.dll","rsaenh.dll","cryptsp.dll","msasn1.dll","iertutil.dll","srvcli.dll","netutils.dll","urlmon.dll","prof api.dll","wldp.dll","windows.storage.dll","kernel.appcore.dll","dbgcore.dll","dbghelp.dll","ntasn1.dll","umpdc.d ll","mswsock.dll","FWPUCLNT.DLL","userenv.dll","IPHLPAPI.DLL","wininet.dll","ncrypt.dll","powrprof.dll","nsi.dl l","gdi32full.dll","user32.dll","msvcp_win.dll","shell32.dll","imagehlp.dll","crypt32.dll","msctf.dll","KERNELBAS E.dll","rpcrt4.dll","SHCore.dll","setupapi.dll","win32u.dll","ucrtbase.dll","sechost.dll","bcryptPrimitives.dll","m svcrt.dll","imm32.dll","combase.dll","gdi32.dll","wintrust.dll","advapi32.dll","bcrypt.dll","ole32.dll","ws2_32.dl l","oleaut32.dll","clbcatq.dll","shlwapi.dll","kernel32.dll","cfgmgr32.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation": ["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","lgpll ibs.dll"]} MozCrashReason: out of memory: 0x0000000000001000 bytes requested Notes: FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR+ OOMAllocationSize: 4096 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 2294 StartupCrash: 0 StartupTime: 1687831626 SubmittedFrom: Client SystemMemoryUsePercentage: 87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e- 13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20230529170948","version":"1 02.12.0","vendor":"Mozilla","displayVersion":"102.12.0esr","platformVersion":"102.12.0","xpcomAbi":"x86- msvc","updaterAvailable":true},"partner": {"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"par tnerNames":[]},"system":{"memoryMB":16190,"virtualMaxMB":4096,"cpu":{"extensions": ["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasA ES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en- US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":3086},"hdd": {"profile":{"model":null,"revision":null,"type":null},"binary": {"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx": {"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxRe ality":false,"adapters":[{"description":"Intel(R) UHD Graphics 620","vendorID":"0x8086","deviceID":"0x3ea0","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.8190","driverDate":"5-5- 2020","GPUActive":true}],"monitors": [{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}, {"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features": {"compositor":"webrender_software","hwCompositing": {"status":"disabled:FEATURE_FAILURE_COMP_PREF"},"gpuProcess":{"status":"available"},"wrQualified": {"status":"available"},"webrender":{"status":"unavailable-no-hw-compositing"},"wrCompositor": {"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware": {"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11": {"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d": {"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWi nPackageId":false,"sec":{"antivirus":["CrowdStrike Falcon Sensor"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings": {"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled ":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en- US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en- US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs": {"accessibility.browsewithcaret":true,"app.shield.optoutstudies.enabled":false,"browser.cache.disk.capacity": 1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"IE","browser.search.widget.inN avBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.ur lbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false," browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"general.con fig.filename":"<set>","layers.acceleration.disabled":true,"media.gmp- gmpopenh264.lastInstallStart":1682981813,"media.gmp- gmpopenh264.lastDownload":1682981813,"media.gmp- gmpopenh264.lastDownloadFailed":1674591133,"media.gmp- gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1682981814,"media.gmp- manager.lastCheck":1687824571,"media.gmp- manager.lastEmptyCheck":1687824571,"network.trr.strict_native_fallback":false,"privacy.trackingprotection. enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high- contrast.enabled":true},"sandbox": {"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCo mpatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset %2529","content":"%2528not%2Bset%2529","dltoken":"9f0e304c-b516-420b-a285- aff9d1ea23c8","experiment":"%2528not%2Bset%2529","medium":"%2528direct %2529","source":"%2528other%2529","ua":"firefox","variation":"%2528not%2Bset %2529"},"defaultSearchEngine":"google-b-e","defaultSearchEngineData": {"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","s ubmissionURL":"https://www.google.com/search?client=firefox-b-e&q="}},"profile": {"creationDate":18435,"firstUseDate":18435},"addons":{"activeAddons": {"amazon_enterprise_access@amazon": {"version":"1.4.0","scope":1,"type":"extension","updateDay":18496,"isSystem":false,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":"Amazon's browser extension for the enterprise product, Amazon Enterprise Access (AEA). \n\t\nAmazonians","name":"Amazon Enterprise Access","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD ay":18496,"signedState":2},"firefox@tampermonkey.net": {"version":"4.18.1","scope":1,"type":"extension","updateDay":19312,"isSystem":false,"isWebExtension":true, "multiprocessCompatible":true,"blocklisted":false,"description":"The world's most popular userscript manager, with over 10 million users","name":"Tampermonkey","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryCo mponents":false,"installDay":19009,"signedState":2},"snaplinks@snaplinks.mozdev.org": {"version":"3.1.11","scope":1,"type":"extension","updateDay":19313,"isSystem":false,"isWebExtension":true, "multiprocessCompatible":true,"blocklisted":false,"description":"Select multiple links, checkboxes and other elements and act on them such as open them in new tabs o","name":"Snap Links","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDa y":19313,"signedState":2},"formautofill@mozilla.org": {"version":"1.0.1","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD ay":18381},"screenshots@mozilla.org": {"version":"39.0.1","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true, "multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"in stallDay":18381},"webcompat@mozilla.org": {"version":"102.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true ,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"i nstallDay":18381},"doh-rollout@mozilla.org": {"version":"2.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll- Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay"
- 18527},"pictureinpicture@mozilla.org":
{"version":"1.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in- Picture","name":"Picture-In- Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD ay":18871},"addons-restricted-domains@mozilla.com": {"version":"1.0.0buildid20230525.154501","scope":1,"type":"extension","updateDay":19520,"isSystem":true ,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Add-ons Restricted Domains","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"install Day":19520,"signedState":3}},"theme":{"id":"default- theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryCom ponents":false,"installDay":18898,"updateDay":18898},"activeGMPlugins":{"gmp-gmpopenh264": {"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm": {"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 4091838464 TotalPhysicalMemory: 16976740352 TotalVirtualMemory: 4294836224 URL: https://fclm-portal.amazon.com/ppa/inspect/node? nodeType=FC&warehouseId=SNJ3&startDateDay=2022%2F10%2F25&startDateWeek=2022%2F10%2F25&s tartDateMonth=2022%2F10%2F01&maxIntradayDays=1&spanType=Intraday&startDateIntraday=2023%2F 06%2F14&startHourIntraday=20&startMinuteIntraday=30&endDateIntraday=2023%2F06%2F15&endHourIn traday=6&endMinuteIntraday=30&startHourIntraday1=0&startMinuteIntraday1=0&startHourIntraday2=0&s tartMinuteIntraday2=0&startHourIntraday3=0&startMinuteIntraday3=0&startHourIntraday4=0&startMinuteI ntraday4=0 UptimeTS: 22825.92627 Vendor: Mozilla Version: 102.12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-
ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-
ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : :
f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-
9b59-0057a3160994
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-
4ca7-86e0-dfd7c32b5445
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.