Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Thanks for the help but that was one of the first things I tried and am still having the same issue. This issue is happening with other browsers too.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

1. The issue happens on multiple browsers 2. The issue happens on multiple computers. 3. The issue is happening on my mobile device. 4. This is the only website I have the issue with. 5. The website has no other reports of this problem.

Which website is having a problem?

heathermaru, as this is the case as you are mentioning certainly there is a problem with that website. Can you please share the website url?

the website is simonsaysstamp.com it is a crafting supply site.

I'm thinking it has to be their website. But no one else is having a problem that I've asked and Simon Says Stamp tells me they haven't had a report of problem.

looks fine with me maybe a sys restore is needed http://windows.microsoft.com/en-us/windows7/products/features/system-restore

The problem with a system restore is that this incident happened at 2 separate times on both my computers.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

You can try to reset (power off/on) the router.

See also:

• http://kb.mozillazine.org/Error_loading_websites

Note that using System Restore can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore.

• You may lose data in the Firefox profile folder like .js and .ini files.
• You may need to (re)install software that was affected.

In case you need to reinstall Firefox then you need to delete the Firefox program folder before reinstalling to make sure that all files get replaced.

This is the screen I get when trying to access the website.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender: Home Page:
  http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I've done all the checks that were mention previously

you can also reset the host file http://support.microsoft.com/kb/972034