General contribution
Learn how you can contribute to SUMO in general.
Contributors Guide to Writing a Good Bug
This article explains how to use Bugzilla to report and explain issues you encounter into something a Mozilla engineer can work with.
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[Attn Admin] How the community can reach an Admin and when you might want to
This is a list of when to use Attn:Admin in the community forums
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File a bug report or feature request for Mozilla products
Learn where to report a bug or file a feature request for Firefox, Thunderbird and other Mozilla products.
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How to obtain a shortened mzl.la link
This article explains how to obtain a shortened mzl.la link
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Get familiar with Firefox for iOS
Get familiar with top features in Firefox for iOS
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Get to know Mozilla
Get to know Mozilla. Learn more about its mission for the internet and our practices as an organization.
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Contributor News & Resources
The Contributor News & Resources Page contains information for contributors to the support.mozilla.org (SUMO) website.
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Helping with crashes
When Firefox crashes, the crash report provides useful information needed to find a solution. Learn about that troubleshooting process.
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How to participate in SUMO contributor meetings
This explains how to get involved in Mozilla meetings.
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Research upcoming changes to Firefox
Information on figuring out what new features and changes will be in upcoming versions of Firefox.
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Get involved with the Open Badges Community
How to get involved with the community working on Open Badges.
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Extension support guidelines for contributors
Background information about add-ons that can be useful to a new or advanced contributor.
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Customer Service Contributor Forum Skills
Customer Service Take aways
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Create or improve common forum responses
Learn how to create or improve the canned responses available to support forum contributors. Adding images, wiki markup, and other considerations are covered.
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Staging Site
Practice writing support articles on Mozilla's staging site.
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Get familiar with Firefox for Android
Get familiar with top features in Firefox for Android
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Get familiar with Firefox Focus
Get familiar with top features in Firefox Focus
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Participate in early testing (foxfooding)
Do you enjoy testing new products? Then you might be interested in our foxfooding program.
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Mobile Store Support common issues
Get to know common issues on mobile support
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Mozilla official support channels
Learn about official support channels for Mozilla products.
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Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
Learn how you can use generative AI tools when interacting in the Mozilla Support platform.
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How to report inappropriate content on Mozilla Support
Learn how to report inappropriate content on Mozilla Support
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Update your contribution area
This article describes how you can update your contribution area by updating your profile
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