We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't accept my CORRECT password, not sending reset password emails

  • 1 reply
  • 13 have this problem
  • 1 view
  • Last reply by guigs

Am1kraut
Am1kraut
more options

I currently use the old Firefox sync, and I need to upgrade to the new one because I have a new PC I need to syn to. However, when I try to sign in to Firefox to upgrade, it won't accept the password that I KNOW is correct, because it's the username and password that I'm using in the current sync. I read that sometimes passwords older than 2012 won't work now, so I asked Firefox to send me a reset email. Tried this multiple times, but emails never arrive (and they're not in spam folder). How can I fix this?! Also, tried to send in this question under the email that my account is associated with, but must activate question by clicking on email link, and that email never arrives either. what the heck?!

I currently use the old Firefox sync, and I need to upgrade to the new one because I have a new PC I need to syn to. However, when I try to sign in to Firefox to upgrade, it won't accept the password that I KNOW is correct, because it's the username and password that I'm using in the current sync. I read that sometimes passwords older than 2012 won't work now, so I asked Firefox to send me a reset email. Tried this multiple times, but emails never arrive (and they're not in spam folder). How can I fix this?! Also, tried to send in this question under the email that my account is associated with, but must activate question by clicking on email link, and that email never arrives either. what the heck?!

All Replies (1)

guigs
guigs
more options

Hi Am1kraut, Sorry to hear that the password is not working. In the new sync you need to set up a new account. It can be the same email because the new sync is on a new server.

If you have any questions about this further, happy to help.