Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot add search engine

  • 7 replies
  • 9 have this problem
  • 2 views
  • Last reply by ciryon

more options

When I try to add a search engine from https://addons.mozilla.org/fr/firefox/search/?atype=4 the browser tell me I must use a Mozilla based web browser despite I'm using Firefox 31.

When I try to add a search engine from https://addons.mozilla.org/fr/firefox/search/?atype=4 the browser tell me I must use a Mozilla based web browser despite I'm using Firefox 31.

All Replies (7)

more options

Which particular search engine you are trying to add and getting error?

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

every one.

more options

- in safe mode : no problems to add a search engine - I do not know how to disable hardware configuration - the default theme is the one only theme activated

more options

Did you check your extensions because this is likely a problem with one of them?

more options

Th add-on responsible seems to be : Unity Desktop Integration 3.0.2

Since I'm using Ubuntu, I wonder what the desactvation of this plugin will cause.

more options

The add-on responsible seems to be : Unity Desktop Integration 3.0.2, desactivating it for me resolves the issue.

Since I'm using Ubuntu, I wonder what the desactvation of this plugin will cause however.

Modified by ciryon