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firefox hangs when opening a website must move mouse to open

  • 3 replies
  • 19 have this problem
  • 5 views
  • Last reply by philipp

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I have to keep moving the mouse to open a website otherwise firefox hangs. thanks

I have to keep moving the mouse to open a website otherwise firefox hangs. thanks

Chosen solution

hello wf1717, unfortunately this is currently a bug in firefox 32 that is under investigation. i think the best option at the moment is to use the firefox 31 esr version: https://www.mozilla.org/en-US/firefox/organizations/all/

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Chosen Solution

hello wf1717, unfortunately this is currently a bug in firefox 32 that is under investigation. i think the best option at the moment is to use the firefox 31 esr version: https://www.mozilla.org/en-US/firefox/organizations/all/

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Start Firefox in Safe Mode {web link}

Are there any problems?

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hello wf1717, there has been a test build created with a speculative fix in it - would you be willing to help and test if the problem is gone with this build? (unfortunately developers are not able to reproduce the issue themselves, so we are dependent on feedback by affected users):

  1. first as a precaution, please create a backup of your profile: Back up and restore information in Firefox profiles
  2. then download and install this try build of firefox: http://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/aklotz@mozilla.com-72e7a82b7ca3/try-win32/firefox-35.0a1.en-US.win32.installer.exe
    updated link:ftp://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2014-09-12-03-02-02-mozilla-central/firefox-35.0a1.en-US.win32.installer.exe
  3. then please report back, if you can reproduce the problem by using this test build.

thank you!

Modified by philipp