Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

LG G2 mp4/h.264 not working on LG G2

  • 4 replies
  • 13 have this problem
  • 1 view
  • Last reply by Kevin

more options

Mp4/h.264 videos(All websites) do not play properly on the LG G2 with KitKat 4.4.1 or 4.4.1. I have tried both the regular Firefox (32.0.3) and Beta(33.0), both seem to be having the issue. Playback works fine using mobile Chrome. Please also note, I am not using Flash player, these are standard html5 videos.

Here is an example: http://www.quirksmode.org/html5/tests/video.html Screenshot of video(on device): http://postimg.org/image/enohww7nj/

WebM and Ogg/Theora play fine.

about:support info:

Application Basics Name: Fennec Version: 33.0 User Agent: Mozilla/5.0 (Android; Mobile; rv:33.0) Gecko/33.0 Firefox/33.0

Graphics Adapter Description Model: VS980 4G, Product: g2_vzw, Manufacturer: LGE, Hardware: g2, OpenGL: Qualcomm -- Adreno (TM) 330 -- OpenGL ES 3.0 V@66.0 AU@ (CL@) Device ID: Adreno (TM) 330 Driver Version: OpenGL ES 3.0 V@66.0 AU@ (CL@) GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: Qualcomm WebGL Renderer: Qualcomm -- Adreno (TM) 330 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend:cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1

Important Modified Preferences Name Value browser.cache.disk.capacity: 204800 browser.cache.disk.smart_size.first_run: false browser.startup.homepage_override.mstone: 33.0 dom.mozApps.used: true extensions.lastAppVersion: 33.0 network.cookie.prefsMigrated: true plugin.importedState: true storage.vacuum.last.index: 0

Mp4/h.264 videos(All websites) do not play properly on the LG G2 with KitKat 4.4.1 or 4.4.1. I have tried both the regular Firefox (32.0.3) and Beta(33.0), both seem to be having the issue. Playback works fine using mobile Chrome. Please also note, I am not using Flash player, these are standard html5 videos. Here is an example: http://www.quirksmode.org/html5/tests/video.html Screenshot of video(on device): http://postimg.org/image/enohww7nj/ WebM and Ogg/Theora play fine. about:support info: Application Basics Name: Fennec Version: 33.0 User Agent: Mozilla/5.0 (Android; Mobile; rv:33.0) Gecko/33.0 Firefox/33.0 Graphics Adapter Description Model: VS980 4G, Product: g2_vzw, Manufacturer: LGE, Hardware: g2, OpenGL: Qualcomm -- Adreno (TM) 330 -- OpenGL ES 3.0 V@66.0 AU@ (CL@) Device ID: Adreno (TM) 330 Driver Version: OpenGL ES 3.0 V@66.0 AU@ (CL@) GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: Qualcomm WebGL Renderer: Qualcomm -- Adreno (TM) 330 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend:cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1 Important Modified Preferences Name Value browser.cache.disk.capacity: 204800 browser.cache.disk.smart_size.first_run: false browser.startup.homepage_override.mstone: 33.0 dom.mozApps.used: true extensions.lastAppVersion: 33.0 network.cookie.prefsMigrated: true plugin.importedState: true storage.vacuum.last.index: 0

Modified by battleskull

All Replies (4)

more options

hi battleskull

is this bug 1052888?

this sounds like an LG specific issue. those videos work fine in Firefox for Android 32 on my Samsung Galaxy S5 and Nexus 5.

I will try and get developer attention onthis.

more options

Yes, I posted this issue on Bugzilla as well as the support forum. I appreciate you bringing this to the developers attention. Let me know if you need any more information regarding the issue.

Thanks

more options

Any updates on this?

more options

It will likely continue to be an issue until we finish a large change in the way we do h264 video decoding on Firefox for Android.