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Black screen, slow input

  • 3 replies
  • 7 have this problem
  • 1 view
  • Last reply by AliceWyman

DanVenture
DanVenture
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Firefox upgraded to v33.0. At that point, input from the keyboard became extraordinarily slow and the browser pane would go black (as others have reported) as well as dropdown menus.

I deactivated hardware acceleration, rebooted, and upgraded the Intel HD 3000 graphics drivers without improvement. I cannot reset as I use Session Manager and don't want to lose the library of saved sessions.

At this point, I cannot use Firefox. Is there a way to revert to an earlier version to get back up to speed?

I am using: WIndows 7 Pro SP1 64-bit, Dell Latitude E6420, i7-2769QM, NVIDIA NVS 4200M.

DV

Firefox upgraded to v33.0. At that point, input from the keyboard became extraordinarily slow and the browser pane would go black (as others have reported) as well as dropdown menus. I deactivated hardware acceleration, rebooted, and upgraded the Intel HD 3000 graphics drivers without improvement. I cannot reset as I use Session Manager and don't want to lose the library of saved sessions. At this point, I cannot use Firefox. Is there a way to revert to an earlier version to get back up to speed? I am using: WIndows 7 Pro SP1 64-bit, Dell Latitude E6420, i7-2769QM, NVIDIA NVS 4200M. DV

Chosen solution

Hello,

A new version of Firefox has been released which addresses the black screen issue. Please download the latest version here, scroll to your language of choice and operating system:

Alternatively, if you are in Firefox and can see your menus:

  • Help (or New Fx Menu > Help-29) > About Firefox
Read this answer in context 👍 0

All Replies (3)

CoryMH
CoryMH
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Hello,

Sorry to hear about that. Engineering is also gathering more information about the issue would request that you fill out this survey

When in Firefox Safe Mode, does the black screen still occur?

You can download a previous version of Firefox for Windows here: http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/32.0.3/win32/

CoryMH
CoryMH
more options

Chosen Solution

Hello,

A new version of Firefox has been released which addresses the black screen issue. Please download the latest version here, scroll to your language of choice and operating system:

Alternatively, if you are in Firefox and can see your menus:

  • Help (or New Fx Menu > Help-29) > About Firefox

Modified by CoryMH

AliceWyman
AliceWyman
  • Moderator
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Mozilla has released an updated Firefox version (33.0.1) that fixes the black screen problem.

If you are in Firefox and can see your menus, you can update Firefox from the Help menu. Otherwise, you should go to https://www.mozilla.org/firefox/all/ using Internet Explorer or another browser and download the setup file for Firefox 33.0.1 in your language.

See Firefox shows a black screen or blank screen after updating to 33 for more information.


Note to CoryMH: I tried https://www.mozilla.org/firefox/new/ in SeaMonkey just now and it offered me the old version, Firefox Setup Stub 33.0.exe !