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Signed up for Firefox Sync but haven't received verification email

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by jayelbe

jwm4
jwm4
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I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address (jim@newgroundtech.com), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain.

I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap!

Thanks, Jim

I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address (jim@newgroundtech.com), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain. I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap! Thanks, Jim

All Replies (3)

jwm4
jwm4 Question owner
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UPDATE: It's been 36 hours, no verfication email email received, and no response from Mozilla support.

cor-el
cor-el
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  • Top 10 Contributor
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Can you access that account via https://accounts.firefox.com/settings ?

jayelbe
jayelbe
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Have you tried to request a verification email again recently?

Just checked in with the Firefox Accounts team and they did say there were some email failures recently - but should be working now.

Thanks for your patience