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Suddenly Thunderbird won't sync any account, setups okay

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by gibhenry

gibhenry
gibhenry
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I have similar Thunderbird 31.4 setups on two Macs; one suddenly stopped working on all 5 accounts (all IMAP). Symptoms:
• There are no crashes or error messages;
• Activity Manager window is blank; and
• The Error Console shows no errors (but some messages); and
• A small blue circle in the window's inbox tab spins perpetually on one account (see screen shot), but clears when switching to others;
• The pointer has a spinning blue ball below it; and
• The status bar occasionally says "Connected to xxx.com" or "Gmail is up to date," but that is not true—no account is up to date.

The following do NOT help:
• Restarting with add-ons disabled;
• Rebuilding global-messages-db.sqlite;
• Trashing the Thunderbird files in ~/Library/Caches;
• Trashing and reinstalling the Thunderbird application.

Meanwhile, Apple Mail on the same computer, and Thunderbird on the other computer, both operate normally. Any insight?! What else can I try? Cheers, -- Gib Henry

I have similar Thunderbird 31.4 setups on two Macs; one suddenly stopped working on all 5 accounts (all IMAP). Symptoms:<BR> • There are no crashes or error messages; <BR> • Activity Manager window is blank; and <BR> • The Error Console shows no errors (but some messages); and <BR> • A small blue circle in the window's inbox tab spins perpetually on one account (see screen shot), but clears when switching to others;<BR> • The pointer has a spinning blue ball below it; and<BR> • The status bar occasionally says "Connected to xxx.com" or "Gmail is up to date," but that is not true—no account is up to date. The following do NOT help:<BR> • Restarting with add-ons disabled;<BR> • Rebuilding global-messages-db.sqlite;<BR> • Trashing the Thunderbird files in ~/Library/Caches;<BR> • Trashing and reinstalling the Thunderbird application.<BR> Meanwhile, Apple Mail on the same computer, and Thunderbird on the other computer, both operate normally. Any insight?! What else can I try? Cheers, -- Gib Henry
Attached screenshots

Modified by gibhenry

All Replies (5)

Matt
Matt
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have you checked the firewall? If you have anti virus software installed, check that as well.

gibhenry
gibhenry Question owner
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Interesting, but I have not touched the firewall, nor do I have antivirus software installed, and I imagine either of those possible causes would have affected Apple Mail as well.

I suspect one of the numerous files in my Thunderbird Profile folder has been damaged, but if that's it, I have no idea how to isolate the culprit, or how to fix it.

Modified by gibhenry

Matt
Matt
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I suspect that your setup is not as you say. Ok.

Please post the troubleshooting information on the help menu (copy to clipboard and post to a massage here)

gibhenry
gibhenry Question owner
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I'm puzzled by your statement that "your setup is not as you say." Nevertheless, here's the troubleshooting info, which doesn't differ significantly from that of the other (working) copy of Thunderbird: 

 Application Basics

   Name: Thunderbird
   Version: 31.4.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profile Folder: Show in Finder
   Application Build ID: 20150109111741
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.realpeople.com:995, SSL, secure
     OUTGOING: mail.realpeople.com:2500, SSL, secure, true

   account4:
     INCOMING: account4, , (imap) mail.realpeople.com:993, SSL, NTLM
     OUTGOING: mail.realpeople.com:2500, SSL, secure, true
     OUTGOING: mail.realpeople.com:2500, SSL, secure, false
     OUTGOING: mail.realpeople.com:2500, SSL, secure, false

   account5:
     INCOMING: account5, , (imap) gibhenry.com:993, SSL, NTLM
     OUTGOING: smtp.charter.net:25, plain, none, true
     OUTGOING: smtp.charter.net:25, plain, none, false

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) imap.charter.net:143, plain, passwordCleartext
     OUTGOING: smtp.charter.net:25, plain, none, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-f2ddd411-4d5f-402a-b6b3-a8dc02111206 (12/6/11)

 Extensions
   Adblock Plus, 2.6.7, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
   Cleanest Addon Manager, 7.0, true, cam@sdrocking.com
   Dictionary Switcher, 1.1.5, true, dictionary-switcher-tb@design-noir.de
   DOM Inspector, 2.0.15, true, inspector@mozilla.org
   Header Tools Lite, 0.5.2, true, headerToolsLite@kaosmos.nnp
   Mnenhy, 0.8.6, true, {bf591015-b599-4125-9428-3cb746ddca31}
   Quicktext, 0.9.11.5, true, {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
   Remove Duplicate Messages (Alternate), 0.3.10, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
   Send Later, 4.4, true, sendlater3@kamens.us
   Signature Switch, 1.6.12, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
   Smart Quotes, 0.1, true, tbSmartQuotes@smartquotes.info

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.background_color: #FFFFCC
     extensions.lastAppVersion: 31.4.0
     font.name.monospace.x-western: Monaco
     font.name.sans-serif.x-western: Verdana
     font.name.serif.x-western: Georgia
     font.size.fixed.x-western: 16
     general.useragent.extra.mnenhy: Mnenhy/0.8.6
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mail.spotlight.global_reindex_time: 1265912852
     mailnews.database.global.datastore.id: cf18e48b-0e8e-4a42-b4d5-62ce697b30c
     network.cookie.lifetimePolicy: 1
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1421968638
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.quicktime plugin: 0
     print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
     print.print_bgcolor: false
     print.print_bgimages: false
     print.print_colorspace:
     print.print_command:
     print.print_downloadfonts: false
     print.print_duplex: 1515870810
     print.print_evenpages: true
     print.print_in_color: true
     print.print_margin_bottom: 0.5
     print.print_margin_left: 0.5
     print.print_margin_right: 0.5
     print.print_margin_top: 0.5
     print.print_oddpages: true
     print.print_orientation: 0
     print.print_page_delay: 50
     print.print_pagedelay: 500
     print.print_paper_data: 0
     print.print_paper_height: 11.00
     print.print_paper_name:
     print.print_paper_size_type: 1
     print.print_paper_size_unit: 0
     print.print_paper_width: 8.50
     print.print_plex_name:
     print.print_printer:
     print.print_resolution: 1515870810
     print.print_resolution_name:
     print.print_reversed: false
     print.print_scaling: 1.00
     print.print_shrink_to_fit: true
     print.print_to_file: false
     print.print_unwriteable_margin_bottom: 56
     print.print_unwriteable_margin_left: 25
     print.print_unwriteable_margin_right: 25
     print.print_unwriteable_margin_top: 25
     security.default_personal_cert: Select Automatically
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false
     security.OCSP.disable_button.managecrl: false

 Graphics

     Vendor ID: 0x8086
     Device ID: 0x 166
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 OpenGL

     AzureCanvasBackend: quartz
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: quartz

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
gibhenry
gibhenry Question owner
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Ah, there is something important I neglected to mention: I upgraded to Thunderbird from Eudora OSE! Maybe there's something left over from that version, such as the Extras? Where would I look for them?