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Hello not working with network error - testing in Pacific Islands

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  • Last reply by guigs

leemingd
leemingd
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A few of us in the Pacific Islands Internet Society have been trying out Firefox Hello. The experience reported is that on a local network (ie same provider in same country) it works fine but several of us report errors when trying to use it internationally. Most countries here are still reliant on satellite links. We all tried with our AV, Windows and any other firewalls turned off but still the same error:

"The stream was unable to connect due to a network error. Make sure your connection isn't blocked by a firewall"

Could this be latency or low bandwidth, or an ISP QoS issue?

For instance I am using only a 256/128 connection, in SOlomon Islands that is the most that is affordable (USD 450 per month). Is Hello only useable with high bandwidth? If so, it is not a Skype replacement.

A few of us in the Pacific Islands Internet Society have been trying out Firefox Hello. The experience reported is that on a local network (ie same provider in same country) it works fine but several of us report errors when trying to use it internationally. Most countries here are still reliant on satellite links. We all tried with our AV, Windows and any other firewalls turned off but still the same error: "The stream was unable to connect due to a network error. Make sure your connection isn't blocked by a firewall" Could this be latency or low bandwidth, or an ISP QoS issue? For instance I am using only a 256/128 connection, in SOlomon Islands that is the most that is affordable (USD 450 per month). Is Hello only useable with high bandwidth? If so, it is not a Skype replacement.

All Replies (1)

guigs
guigs
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Hi leemingd, In order to further investigate the network error it may be necessary to gather logs: 

   In order to investigate if something went wrong we will need to collect more information:
  1. Open up about:webrtc in the url, start a conversation with a new link.
  2. Click on "start debug mode" and "start AEC logging" try to connect in the url, wait for the error then click on connection log.
  3. Use pastebin.mozilla.org to share the logs.