Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox always hangs. Spinning Beach Ball appears. Must Force Quit repeatedly. Have re-installed and refreshed with no change. How to fix?

  • 3 replies
  • 3 have this problem
  • 18 views
  • Last reply by eglassman

jmgancurragh
jmgancurragh
more options

Every time firefox is launched, the spinning beach ball appears, sometimes immediately, sometimes within a minute or two, every time. Must force quit. I have re-installed Firefox and also have refreshed with no change. Unless this is fixed, Firefox is unusable. I am running OSX 10.9.5 on a 17" MacBook Pro.

I cannot access any information through Firefox, because t always hangs.

Every time firefox is launched, the spinning beach ball appears, sometimes immediately, sometimes within a minute or two, every time. Must force quit. I have re-installed Firefox and also have refreshed with no change. Unless this is fixed, Firefox is unusable. I am running OSX 10.9.5 on a 17" MacBook Pro. I cannot access any information through Firefox, because t always hangs.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the option key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?

jmgancurragh
jmgancurragh Question owner
more options

Thank you very much, but it didn't work. I did launch in Safe Mode OK, but the problem persists.

eglassman
eglassman
more options

I'm having the exact problem on a Mac, Yosemite 10.10.5 Firefox 40.0.3

Modified by eglassman