When I try to attach a file to an email, the program stops and says "Not Responding"

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Last reply by christ1

9 years ago

5/14/15, 10:24 AM

When I try to attach a file to an email, the program stops and says "Not Responding". The program stops and all Thunderbird windows seem to be "grayed out". The only way out is to shut down Thunderbird and restart it.

I had AVG Antivirus and Malwarbytes running but I shut them down. I am still having the problem

Ron Meyer

When I try to attach a file to an email, the program stops and says "Not Responding". The program stops and all Thunderbird windows seem to be "grayed out". The only way out is to shut down Thunderbird and restart it. I had AVG Antivirus and Malwarbytes running but I shut them down. I am still having the problem Ron Meyer

Answer 1 · 2015-05-14 10:24:03

tjohnson

5/14/15, 10:31 AM

This bug was reported by some other users several years ago, and the following solution was mentioned:

I was able to fix the hang
my mail.compose.attach.dir in prefs.js in the profile was set to a location on a computer that was not on-line. I changed the value using the Thunderbird config editor (Tools -> Options->Advanced -> General to:
mail.compose.attach.dir can be set to C:\Documents and Settings\cw\My Documents
use your user name (mine is cw) in the above setting
And that resolved the hang. :)

Could you please try it and see if it fixes the problem you are experiencing?

Modified May 14, 2015, 10:34:11 AM PDT by tjohnson

Answer 2 · 2015-05-14 10:24:03

rmeyer23 Question owner

5/14/15, 10:57 AM

tjohnson2

I did what you requested and went into the config editor and changed the location to c:/Users/Ron/Documents

I opened a new email in Write and selected Attach. Same thing happened, program stop and I had to shut down and reboot Thunderbird

Ron M

PS 5/15/15 am - Noticed a new problem. I received a new email with an attachment. When I tried to open the email, Thunderbird stopped working and I got "Not Responding". Had to close down Thunderbird and reboot it.

Modified May 15, 2015, 1:59:22 AM PDT by rmeyer23

Answer 3 · 2015-05-14 10:24:03

tjohnson

5/15/15, 5:58 AM

Sorry to hear about that.

Here are a few things you could try to fix the problem, but I don't know if they'll help:

Create a new profile (see Use multiple profiles in Thunderbird ) and see if the problem still occurs. If not, your old profile is probably corrupted and you can migrate your mail files to the new one.
Uninstall/reinstall Thunderbird.
Try the beta release of Thunderbird.