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when i open the page it is no longer the same as it was before

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by kurt14678

kurt14678
kurt14678
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i remember toying with some settings after the update and when i load a video player the web page looks simplified. the icons are just direct text links and no video can be played. i dont know if it may be security, or what. but any help is appreciated

i remember toying with some settings after the update and when i load a video player the web page looks simplified. the icons are just direct text links and no video can be played. i dont know if it may be security, or what. but any help is appreciated

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

See:

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
kurt14678
kurt14678 Question owner
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here is the image requested. also if youd like i can google a picture of the original site as well. or i can give you the web address for you to look for yourself

kurt14678
kurt14678 Question owner
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it is also probably worth mentioning i am using waterfox and not firefox

FredMcD
FredMcD
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Security Issue: Update your Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

kurt14678
kurt14678 Question owner
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it is still showing the same type of screen. i updated the adobe but it has not changed. i believe it to be in one of the settings but i cannot find it