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Why does Firefox crash every time I try to use Netflix?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

DJJarak
DJJarak
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I open Firefox, login to Netflix, click on my profile photo, click on the show/movie I wish to watch and then the browser just vanished on me. When I open the browser again...

"Well, this is embarrassing.

Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.

You can try: 

   •Removing one or more tabs that you think may be causing the problem
   •Starting an entirely new browsing session"
I open Firefox, login to Netflix, click on my profile photo, click on the show/movie I wish to watch and then the browser just vanished on me. When I open the browser again... "Well, this is embarrassing. Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page. You can try: •Removing one or more tabs that you think may be causing the problem •Starting an entirely new browsing session"

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.