We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I click on my Thunderbird email it freezes only after I downloaded Windows 10 How can I fix this? I have tried the fix incompadable program to W8

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Wayne Mery

rogerabbit1
rogerabbit1
more options

When I click on my Mozillia Thunderbird it freezes and I am unable to continue. I have to shut down my computer and reboot and then it will work unless a new message comes through. How can I fix this??

When I click on my Mozillia Thunderbird it freezes and I am unable to continue. I have to shut down my computer and reboot and then it will work unless a new message comes through. How can I fix this??

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?