We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to connect to certain websites.

  • 11 replies
  • 2 have this problem
  • 13 views
  • Last reply by Nick60506

more options

Unable to connect to google, yahoo (search engine but the mail works fine), and youtube. This only happened after the Windows 10 update.

Unable to connect to google, yahoo (search engine but the mail works fine), and youtube. This only happened after the Windows 10 update.

Chosen solution

this problem might also be happening in accounts restricted by microsoft family parental controls. you could turn that off for your account like described at: http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

in case you want to have it on by intention, you'd need to some configuration work in firefox, and install the certificate of ms family safety that is getting used to intercept secure connections into the browser's trust store. open this link in firefox - then a dialog about adding a cert should display. please check the box to Trust this CA to identify web sites & confirm the change.

alternatively you could also try the manual steps described at https://support.microsoft.com/en-us/kb/2965142 in the section about firefox.

Read this answer in context 👍 0

All Replies (11)

more options

hi, in case you're an avast user, please disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

more options

I did this, and was given a "This Connection is Untrusted" warning when accessing google.com.

more options

Chosen Solution

this problem might also be happening in accounts restricted by microsoft family parental controls. you could turn that off for your account like described at: http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

in case you want to have it on by intention, you'd need to some configuration work in firefox, and install the certificate of ms family safety that is getting used to intercept secure connections into the browser's trust store. open this link in firefox - then a dialog about adding a cert should display. please check the box to Trust this CA to identify web sites & confirm the change.

alternatively you could also try the manual steps described at https://support.microsoft.com/en-us/kb/2965142 in the section about firefox.

more options

I have attempted these methods (including the manual steps for good measure), and I am still having the issue.

more options

ok, then in order to know what's really going on we probably need more information about the issuer of the failing certificate. please proceed like this: enter chrome://pippki/content/exceptionDialog.xul into the location bar and in the page that opens, set the server location to "https://www.google.com" in order to retrieve and view the certificate like shown in the screenshot. then please report back with the data of the issued by section of the certificate viewer. thank you!

more options

After trying to retrieve the certificate, it said "No Information Available Unable to obtain identification status for this site."

more options

I have tried Google, Youtube, and Yahoo(.com), and have been given the same response.

more options

is it possible to click on the "view" button in this case nevertheless?

more options

Unfortunately, I am not able to do so.

more options

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen).

more options

After many long miles of traveling (or from work to the fridge to the computer, naturally), I have switched my account to a local account. By doing that, something with my Microsoft account must've been shut out, allowing me to access these HTTP websties.