Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by guigs

huangjiong
huangjiong
more options

My firefox has been crashed several times, even in safe mode. It's a new computer and the firefox has been installed yesterday. Today when I start to use, it crashed from time to time. Even safe mode doesn't help.

report ID: bp-522fdc6f-13ff-4d0d-b05b-69fda2150821 bp-6c89f4f2-ad9f-477d-8a47-ccbc92150821 bp-54ca31ce-b746-46b3-a4e7-a26ba2150821

thanks a lot

My firefox has been crashed several times, even in safe mode. It's a new computer and the firefox has been installed yesterday. Today when I start to use, it crashed from time to time. Even safe mode doesn't help. report ID: bp-522fdc6f-13ff-4d0d-b05b-69fda2150821 bp-6c89f4f2-ad9f-477d-8a47-ccbc92150821 bp-54ca31ce-b746-46b3-a4e7-a26ba2150821 thanks a lot

All Replies (2)

FredMcD
FredMcD
more options

The crash report flagged these programs;

Signature mozilla::SyncViewsAndInvalidateDescendants

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

guigs
guigs
more options

It crashed in a part of the code that is responsible for managing style changes. It there are particular website you are testing that might have some page style changing in it? This might help narrow down the steps to reproduce the issue.