All Thunderbird passwords disappeared. Trying to reinstall TB useless
Thunderbird 38.4.0 on Ubuntu 14.04, kernel 3.13.0-74-generic (#118-Ubuntu SMP Thu Dec 17 22:52:10 UTC 2015), GNOME 3.8.4 (Ubuntu 2015-12-02)
This morning the passwords of all my email accounts disappeared. Starting TB, it opens correctly but can't send/receive any email. No error windows. Tried to remove+reinstall TB with Ubuntu Sw Center but no change. (The only unusual thing I did before this error was removing and reinstalling Firefox: is there any cause/effect relationship ?)
Going to TB Console, the first error is Timestamp: 09/01/2016 15:15:14 Error: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIPK11Token.initPassword] Source File: resource://gre/components/crypto-SDR.js Line: 85
Tried to search for a solution on the Internet but found nothing useful.
- I have backup copy of all my email accounts' passwords*, but can't find any way to re-input them: Edit/Preferences/Security/Saved passwords gives an empty list. At the lower right of this window, just above "Close" button there is a white button (no text on it). No change clicking on it.
Never set up a master password.
Anyone can help ? Thank you
These the troubleshooting information
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20151125201005 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (im) prpl-facebook, plain, 0
account11:
INCOMING: account11, , (imap) imap.fastwebnet.it:143, alwaysSTARTTLS, passwordEncrypted
OUTGOING: smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordEncrypted, true
account13:
INCOMING: account13, , (imap) imap.fastwebnet.it:143, alwaysSTARTTLS, passwordEncrypted
OUTGOING: smtp.fastwebnet.it:587, alwaysSTARTTLS, passwordEncrypted, true
account14:
INCOMING: account14, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: mail.gmx.com:465, SSL, passwordCleartext, true
account15:
INCOMING: account15, , (nntp) powernews.libero.it:119, plain, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Extensions Manually sort folders, 1.1, true, tbsortfolders@xulforum.org Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.4.0
font.size.variable.x-western: 12
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: ee54c89e-7bc3-4f22-83c3-f8afc8bf24b
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1452291113
places.history.expiration.transient_current_max_pages: 100966
plugin.importedState: true
plugin.soname.list:
PRINT INFORMATION REMOVED, THEY ARE TOO LONG FOR ONE POST
Graphics
Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Ivybridge Mobile
Driver Version: 3.0 Mesa 10.1.3
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2
Chosen solution
SOLVED With a few test it was clearly a data (.thunderbird) issue, not an installation issue. So I restored (in another location) a backup of .thunderbird directory that I knew it was fine. With meld I compared old (working) and new (not working) directories. All suspects fell on cert8.db file, that was missing in the new (not working) directory. After restoring it everything restarted.
Always do backups.
Read this answer in context 👍 0All Replies (4)
In the previous post library version was incomplete. This is complete
Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
The print information is not only removed, I am grateful. It is a total waste.
Looking at that error. are you using signed mail? or encryption? S/Mime or one of the encryption add-ons. enigmail perhaps?
No signed email, no encryption whatsoever. Just old plain email, unencrypted.
I hardly can find any cause/effect relationship, but something in the back of my mind tells me that the uninstall+reinstall of Firefox and the corresponding "Ubufox extensions for Firefox" has something to do with it. This has been made with Ubuntu Software Center.
In the same morning, but before this reinstallation, TB was working fine (I received some messages).
Thank you for your time.
Chosen Solution
SOLVED With a few test it was clearly a data (.thunderbird) issue, not an installation issue. So I restored (in another location) a backup of .thunderbird directory that I knew it was fine. With meld I compared old (working) and new (not working) directories. All suspects fell on cert8.db file, that was missing in the new (not working) directory. After restoring it everything restarted.
Always do backups.