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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by philipp

jchavez1993
jchavez1993
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Crash ID: bp-8a45658a-7051-488e-8ac4-360732160124

Firefox will no longer open, everytime i attempt to open it it gives me the error message we're sorry Firefox had a problem and crashed, well try to restore your tabs and windows when it restarts

i have tried to restart firefox on safe mode it will not allow me and i have tried to uninstall and reinstalling as well and it has not worked

Crash ID: bp-8a45658a-7051-488e-8ac4-360732160124 Firefox will no longer open, everytime i attempt to open it it gives me the error message we're sorry Firefox had a problem and crashed, well try to restore your tabs and windows when it restarts i have tried to restart firefox on safe mode it will not allow me and i have tried to uninstall and reinstalling as well and it has not worked

All Replies (2)

FredMcD
FredMcD
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Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.2.9200

Signature mozilla::ipc::MessagePump::Run

WinCRT.dll = Windows

vc32.dll = vCard and vCalenda

icudt55.dll = International Components for Unicode

jchavez1993 said

i have tried to restart firefox on safe mode it will not allow me

What do you mean? What happens?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

philipp
philipp
  • Moderator
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hi, in case you have trusteer rapport installed on your system, please try to disable it or remove it once and see if this changes the issue...