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Constant crashing and error messages

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Wayne Mery

sonyamatharu
sonyamatharu
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Dear Sir/Madam,

My colleagues and I are experiencing issues with our emails.

Firstly, we keep getting an error message almost everytime we try to send an email. I have attached a screen print of the notification for your reference.

The second issue we are experiencing is that our emails just keep crashing (screen print also attached).

Yesterday it happened about 20 times within under 5 minutes. Basically every time it reopens, it crashes again almost straight away and today is no different.

This is incredibly frustrating as it is delaying us from getting on with our work, especially as email is our main source on communication.

Please can you advise how we can get this sorted.

Kind regards

Sonya

Dear Sir/Madam, My colleagues and I are experiencing issues with our emails. Firstly, we keep getting an error message almost everytime we try to send an email. I have attached a screen print of the notification for your reference. The second issue we are experiencing is that our emails just keep crashing (screen print also attached). Yesterday it happened about 20 times within under 5 minutes. Basically every time it reopens, it crashes again almost straight away and today is no different. This is incredibly frustrating as it is delaying us from getting on with our work, especially as email is our main source on communication. Please can you advise how we can get this sorted. Kind regards Sonya

All Replies (3)

Wayne Mery
Wayne Mery
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Your screen prints are missing. See https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

sonyamatharu
sonyamatharu Question owner
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Apologies. Please see attached

Wayne Mery
Wayne Mery
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1. what antivirus software are you running?

2. what are your crash IDs? (see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports )

3. Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode Does problem go away?