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mail server password required

  • 1 reply
  • 15 have this problem
  • 3 views
  • Last reply by Toad-Hall

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Hi, We have just had some updates and our Mozilla program has disappeared! We have re loaded it but now cannot log on as we keep getting a pop up saying "Mail server password required" We have no idea what this is - please help!! Best regards, Chris

Hi, We have just had some updates and our Mozilla program has disappeared! We have re loaded it but now cannot log on as we keep getting a pop up saying "Mail server password required" We have no idea what this is - please help!! Best regards, Chris

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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If Thunderbird was missing then it was uninstalled by whomever did the computer updates.

The password that is being requested is the same password you would use to access your webmail account via a browser.

Passwords can only be set up/modified via the webmail account. When attempting to logon to webmail, if you do not know password, there should be a 'forgotten password' or similar link. You would need to follow the instructions to gain access, then reset password.

Then use that same password in Thunderbird, so Thunderbird can access the server.