We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Running 44.0.2; cannot permanently store a security exception from the Add Security Exception pop-up

  • 4 replies
  • 7 have this problem
  • 1 view
  • Last reply by mbed

more options

I click the "Add Exception" box, the Add Security Exception frame pops up, Permanently store this exception is checked, and I click on permanently store this exception. The exception is not stored.

I click the "Add Exception" box, the Add Security Exception frame pops up, Permanently store this exception is checked, and I click on permanently store this exception. The exception is not stored.

Chosen solution

Actually, now I'm very confused because Firefox now is permitting me to access the site. I would have to say this issue is closed. Thank you all for your suggestions. I will upgrade to 45.0

Read this answer in context 👍 0

All Replies (4)

more options

Why do you want to create an exception in the first place? https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

more options

Because one of the sites is my health insurance provider. Perhaps there is an issue with the way they have created their certificate but I know that this is a trusted business. Without the ability to create an exception in Firefox I have to use Windows Internet Explorer.

more options

If the site has a public page that is secure and causes a problem please let us have the web address of the page so we may check it out.

You seem to be on Firefox 44 try updating to Firefox 45 does that solve the issue ?

After you update Firefox, also ensure all security related software is fully updated.

more options

Chosen Solution

Actually, now I'm very confused because Firefox now is permitting me to access the site. I would have to say this issue is closed. Thank you all for your suggestions. I will upgrade to 45.0