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System is very slow and freezes up frequently when I try to retreive new mail or open an existing email

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by Wayne Mery

rochdicomm
rochdicomm
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When I try to log into my email account, it is very slow. Then when I try to retrieve new mail or open an existing email the system freezes up and says it is not responding. Then when I try to close the system, it takes several tries to finally do so.

When I try to log into my email account, it is very slow. Then when I try to retrieve new mail or open an existing email the system freezes up and says it is not responding. Then when I try to close the system, it takes several tries to finally do so.

All Replies (4)

christ1
christ1
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What is your anti-virus software?

rochdicomm
rochdicomm Question owner
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My anti-virus sw is Norton

christ1
christ1
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Wayne Mery
Wayne Mery
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rochdicomm said

When I try to log into my email account, it is very slow. Then when I try to retrieve new mail or open an existing email the system freezes up and says it is not responding. Then when I try to close the system, it takes several tries to finally do so.

rochdicomm,

Did you try safe mode?