Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have installed a new computer and cannot access my Email account. Request help. Can pickup Emails on my other computer at cgdje@sympatrico.ca.

FlowerStation
FlowerStation
more options

I have installed a new computer, however cannot access my existing Email account via Thunderbird. It keeps asking for a password which I do not have.

I have access to my Email account on the other computer but wish to access it again on this new one.

Thanks

cgdje@sympatrico.ca

Don

I have installed a new computer, however cannot access my existing Email account via Thunderbird. It keeps asking for a password which I do not have. I have access to my Email account on the other computer but wish to access it again on this new one. Thanks cgdje@sympatrico.ca Don

Chosen solution

It would be asking for your email password. You must have saved it on the older computer. You can see what is saved at options-security-passwords-saved passwords

If that does not work you have to work with your provider to reset your email password.

FYI: It is not a good idea to post your email address in a public forum unless you like Spam.

Read this answer in context 👍 0

All Replies (1)

user01229325
user01229325
more options

Chosen Solution

It would be asking for your email password. You must have saved it on the older computer. You can see what is saved at options-security-passwords-saved passwords

If that does not work you have to work with your provider to reset your email password.

FYI: It is not a good idea to post your email address in a public forum unless you like Spam.

Modified by user01229325