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T/Bird freezes when I attempt to move emails to other folders

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by christ1

russnjan
russnjan
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I receive emails that I want to store in folders under my account. I highlight the emails in the Inbox, right click the mouse, and either select the folder I used previously to store these emails, or, I use the "Move To" selection. When I select OK, the screen freezes. I am faced with two choices to get out of the problem, either "X" out to close the program, or, "Wait for the program". This last option never works, so I can only close T/Bird. When I reopen, the messages are still in the Inbox.

I am using Windows 10 with T/Bird 45.1.0.

I've notices in the forums that there is reference to Version 46.0, but when I check for updates, I am advised I have the latest version.

I receive emails that I want to store in folders under my account. I highlight the emails in the Inbox, right click the mouse, and either select the folder I used previously to store these emails, or, I use the "Move To" selection. When I select OK, the screen freezes. I am faced with two choices to get out of the problem, either "X" out to close the program, or, "Wait for the program". This last option never works, so I can only close T/Bird. When I reopen, the messages are still in the Inbox. I am using Windows 10 with T/Bird 45.1.0. I've notices in the forums that there is reference to Version 46.0, but when I check for updates, I am advised I have the latest version.

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

I am using Windows 10 with T/Bird 45.1.0.

That is the latest release version.

russnjan
russnjan Question owner
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Thanks for the reply. I'm using Kaspersky Total Security 15.02.361(e)

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
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T/Bird 46+ is alpha / beta,

1) How many emails are we transferring at one time?

2) Ram and Win 10 version ?

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?