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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

bermewdz
bermewdz
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Firefox is slow to open or doesn't at all, freezes in Youtube, is choppy, or crashes while useing YT.

Firefox is slow to open or doesn't at all, freezes in Youtube, is choppy, or crashes while useing YT.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29