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mouse pointer disappears

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Zenos

rrrtrail
rrrtrail
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When typing a message in Thunderbird the mouse pointer will disappear and can only be brought back with a computer restart. Pressing the Control Key I can see where it last was, but it won't reappear or move. It doesn't happen to all emails I send but regularly enough (several times a day) to be a pain.

The mouse pointer works normally in all other programs.

Any thoughts?

Thanks,

When typing a message in Thunderbird the mouse pointer will disappear and can only be brought back with a computer restart. Pressing the Control Key I can see where it last was, but it won't reappear or move. It doesn't happen to all emails I send but regularly enough (several times a day) to be a pain. The mouse pointer works normally in all other programs. Any thoughts? Thanks,

All Replies (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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flatish battery in the mouse?

rrrtrail
rrrtrail Question owner
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Sorry, it's not a mouse pointer, I'm using the touchpad. So it's not a battery issue.

rrrtrail
rrrtrail Question owner
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I still have the issue, the pointer disappears while typing an email and that is the only application that causes that to happen. Once the pointer is gone it will not appear in any other program until after a computer restart.

I'm using Windows 10 on a PC, Thunderbird and W10 both automatically update.

Any ideas?

Zenos
Zenos
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Is this the regular pointer or the "I-beam" text insertion point marker?

rrrtrail
rrrtrail Question owner
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It's the pointer that goes, I can move the text insertion point with tabs/arrows, but the pointer is gone until a computer restart brings it back.

Zenos
Zenos
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Can I suggest you try Thunderbird in its Safe Mode? Just to see if the performance improves?

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird?redirectlocale=en-US&redirectslug=safe-mode

If so, maybe the hardware acceleration is the cause and should be switched off.

https://support.mozilla.org/en-US/questions/1075185