We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unrespsonsive Script

  • 22 replies
  • 1 has this problem
  • 2 views
  • Last reply by neil64

more options

Hello All,

Long time user of FF. On 53.0.2 and have been getting Unresponsive Script Errors and crashes since 53.0. Update to 53.0.2 and refreshing FF which created a new profile with no plugins did nothing to solve the problem.

Crashes with many different websites.

Thoughts?

Hello All, Long time user of FF. On 53.0.2 and have been getting Unresponsive Script Errors and crashes since 53.0. Update to 53.0.2 and refreshing FF which created a new profile with no plugins did nothing to solve the problem. Crashes with many different websites. Thoughts?

Chosen solution

All,

The fresh install of 64 bit 53.0.3 works perfectly. I did install it in a new directory and not over top of the old 32 bit version. This, I suspect, created new registry entries, etc.

Thanks for all of your help.

Neil

Read this answer in context 👍 0

All Replies (20)

more options

Scripts are programs that are sent from websites on how to display their web page on the browser. Scripts are also used by add-ons.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

more options

If there is still a problem, write down the Full error message.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Despite creating a new profile, clearing cache and deleting cookies, I still get script busies. Just upgrade to 53.0.3 and Firefox hung the system and I was forced to reboot. Sorry, no print screen on that one.


Thoughts?

more options

Hi   !

You could turn off Multiprocess (e10s) and see if that makes a difference :

Type in the address bar about:config (promise to be careful, if asked) Type and search for the preferences : browser.tabs.remote.autostart and set it's value to false browser.tabs.remote.autostart.2 and set it's value to false

Note: the exact name of the preference may vary, but it will start with browser.tabs.remote.autostart


You could also   (if you haven't already)   take a good look at the article :

Warning Unresponsive script - What it means and how to fix it

more options

Couldn't do a print screen but was able to copy and paste:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: https://cdn-va-p.mythingsmedia…2f%2frainbow-va-p.mythings.com:9

more options

Also wanted to add this Windows 7 install has been running since 2010 and FF has been updated to current iterations since then.

more options

browser.tabs.remote.autostart was set to default and false

browser.tabs.remote.autostart.2 was set to user and true

Changed it to false as recommended.

Prior to me posting, I had already implemented recommendations in

Warning Unresponsive script - What it means and how to fix it

Hence the refreshed profile, etc..

Thanks for the help.

more options

Got this since the above change:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: http://ajax.googleapis.com/aja…ibs/jquery/1.7.2/jquery.min.js:2

more options

neil64 said

Got this since the above change: A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue. Script: http://ajax.googleapis.com/aja…ibs/jquery/1.7.2/jquery.min.js:2

That message is the exact message that is mentioned in the article I adviced you to to read in my earlier post :

Warning Unresponsive script - What it means and how to fix it

Would you take a look at it and give the suggestions a try   ?

more options

I read the article and followed it recommendations that I could before I posted here. I get these script errors from many website including eBay. So many, that increasing the timer or disabling scripts is not practical.

Since changing:

browser.tabs.remote.autostart was set to default and false

browser.tabs.remote.autostart.2 was set to user and true

Changed it to false.

FF began so slow on eBay and almost hung.

Changed both settings to true and am testing.

more options

You also went to 'about:config', and looked for the preference : 'dom.max_script_run_time'   and set it's value to   to   '20'  ?

How about trying the   YesScript add-on :

https://addons.mozilla.org/en-us/firefox/addon/yesscript/

If none of this works,   I'm running out of ideas here   -   I'm so sorry   .......

But I'm sure that somebody else will come to your rescue   !

more options

Tried all including adding YesScript to my refreshed profile after going without initially.

Thanks for all of your help.

more options

Giving it one more shot : (well, three, actually)

In Windows Control Panel, can you check if you have Java (and I don't mean JavaScript) installed  ? And if so :   is it up to date   ?

Have you tried disabling hardware acceleration   ? (3-bar menu => Options => Advanced => under 'Browsing')

Are you running any Anti=virus programs, like Kaspersky, AVAST or Bitdefender  ? If so, would you disable it and see if that makes a difference  ?

more options

Still receiving:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: https://cdn-va-p.mythingsmedia…2f%2frainbow-va-p.mythings.com:7

A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: https://ajax.googleapis.com/aj…ibs/jquery/1.7.2/jquery.min.js:2

Yes to Java being current Yes to turning off hardware acceleration Running Norton Security which is also current

more options

neil64 said

Running Norton Security which is also current

Have you tried to (temporarily) disable it, to see if that will make a difference  ? (dumb question - of course you have)

more options

No. Actually I haven't. I'd be afraid of getting infected.

Keep in mind, I have been successfully using various iterations of FF for years on this machine and this installation of Win 7.

I am thinking about doing a fresh install but have to figure out how to keep all my toolbars, etc..

more options

Should you decide to do it (no rush, mind you  !) :

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: Note: You might want to print these steps or view them in another browser. 1. Download the latest Desktop version of Firefox from https://www.mozilla.org/firefox/all/ and save the setup file to your computer. 2. After the download finishes, close all Firefox windows (or open the Firefox menu and click the close button ). 3. Delete the Firefox installation folder, which is located in one of these locations, by default: Windows : C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox 4. Now, go ahead and reinstall Firefox: 1. Double-click the downloaded installation file and go through the steps of the installation wizard. 2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here :

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_5-reinstall-firefox

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device!

See : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

more options

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And at least one folder in the profile of each user on the computer.

If you remove the Firefox folder, the user folders would not be affected.

more options

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode
more options

I installed 53.0.3 64 bit and have been using it successfully for the last 2 hours to replace the 32 bit version that was giving me issues.

Thanks for all the help and let's hope the 64 bit keeps working correctly.

  1. 1
  2. 2