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Firefox crashes on start up

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

Bystandard
Bystandard
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Firefox crashes on start up including safe mode Sometimes I can get a glimpse of my home page and even hit buttons that do in fact actuate1-2 seconds before crashing

Crash ID: bp-4e2c7ba9-a7a1-47a3-ad12-5826d1170712

I did: a fresh install fresh install after deleting any attached file(reinsert plugins and data) virus scans and registry cleaner(malwarbyts,comodo,superspyware,CC cleaner) Reinstalled with an older install file Checked for win 10 updates

Firefox crashes on start up including safe mode Sometimes I can get a glimpse of my home page and even hit buttons that do in fact actuate1-2 seconds before crashing Crash ID: bp-4e2c7ba9-a7a1-47a3-ad12-5826d1170712 I did: a fresh install fresh install after deleting any attached file(reinsert plugins and data) virus scans and registry cleaner(malwarbyts,comodo,superspyware,CC cleaner) Reinstalled with an older install file Checked for win 10 updates

Chosen solution

New crashes have been reported after installing Windows update KB4025342, so you need to remove this update as well.

  • Bug 1376831 - Startup crash in cmdshim32.dll@0x135b (Comodo, Windows 10)

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

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All Replies (2)

FredMcD
FredMcD
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cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691

cor-el
cor-el
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Chosen Solution

New crashes have been reported after installing Windows update KB4025342, so you need to remove this update as well.

  • Bug 1376831 - Startup crash in cmdshim32.dll@0x135b (Comodo, Windows 10)

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)