We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

bookmark folders fail to open

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

Over time during the course of the day, the bookmark folders on the bookmark bar fail to open, the open menu button fails to respond, till I kill Firefox in Task Manager and re-launch browser.

Over time during the course of the day, the bookmark folders on the bookmark bar fail to open, the open menu button fails to respond, till I kill Firefox in Task Manager and re-launch browser.

All Replies (2)

more options

V55 has been giving users problems. Install v54 until v55 is repaired.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/

https://www.mozilla.org/en-US/firefox/organizations/notes/

https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

more options

It is possible that security software (anti-virus) is causing the problem and is blocking access to places.sqlite. Try to disable security software temporarily to see whether that makes a difference.