We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to install addons with Kaspersky Internet Security 2018 Installed

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by sreerajp

sreerajp
sreerajp
more options

Hi,

I am unable to install add-ons directly from the addons website, when Kaspersky Internet Security 2018 is running. If I quit Kaspersky everything is working fine. Also when Kaspersky is running, I can install the add-on after downloading the extension file to my computer.

When Kaspersky is running, I am getting the message "The add-on could not be downloaded because of a connection failure" .

The browser console is showing the following error

1509893684094 addons.xpi WARN Download of https://addons.cdn.mozilla.net/user-media/addons/9609/ghostery-7.4.1.4-an+fx.xpi?filehash=sha256%3A518cb53447385bf7a50f9aba2eb8cd402e1c41e279a558778203f68cf6578466 failed: [Exception... "Certificate issuer is not built-in." nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: resource://gre/modules/CertUtils.jsm :: checkCert :: line 169" data: no] Stack trace: checkCert()@resource://gre/modules/CertUtils.jsm:169 < onStopRequest()@resource://gre/modules/addons/XPIInstall.jsm:2462

OS: Windows 10 1709 (64-bit) Firefox: 56.0.2 (64-bit) Kaspersky Internet Security 2018: 18.0.0.405 (d)

Please help

Sreeraj P

Hi, I am unable to install add-ons directly from the addons website, when Kaspersky Internet Security 2018 is running. If I quit Kaspersky everything is working fine. Also when Kaspersky is running, I can install the add-on after downloading the extension file to my computer. When Kaspersky is running, I am getting the message "The add-on could not be downloaded because of a connection failure" . The browser console is showing the following error 1509893684094 addons.xpi WARN Download of https://addons.cdn.mozilla.net/user-media/addons/9609/ghostery-7.4.1.4-an+fx.xpi?filehash=sha256%3A518cb53447385bf7a50f9aba2eb8cd402e1c41e279a558778203f68cf6578466 failed: [Exception... "Certificate issuer is not built-in." nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: resource://gre/modules/CertUtils.jsm :: checkCert :: line 169" data: no] Stack trace: checkCert()@resource://gre/modules/CertUtils.jsm:169 < onStopRequest()@resource://gre/modules/addons/XPIInstall.jsm:2462 OS: Windows 10 1709 (64-bit) Firefox: 56.0.2 (64-bit) Kaspersky Internet Security 2018: 18.0.0.405 (d) Please help Sreeraj P

Chosen solution

hi, please disable the scanning of https connections within kaspersky.

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, please disable the scanning of https connections within kaspersky.

sreerajp
sreerajp Question owner
more options

Thanks. That solved the issue.