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Why did you screw up the layout? AND CLOSE MY TICKET!?!?

  • 14 replies
  • 8 have this problem
  • 20 views
  • Last reply by Happy112

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AND AGAIN closed my question with NO answer.

Why on Satans green earth did FireFox change, and add in a ton of unwanted things. Why.

AND AGAIN closed my question with NO answer. Why on Satans green earth did FireFox change, and add in a ton of unwanted things. Why.

Modified by Chris Ilias

All Replies (14)

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Hi

We have made a lot of changes to make Firefox Quantum a much faster, more secure way to browse the web and as part of this took the opportunity to modernise the front end to make it easier to use.

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On the contrary, FireFox use to be good, and this new it is BS. Change it back.

Modified by Chris Ilias

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I specifically configured it to NOT do this, and it went ahead and did it anyway. THEN it had this stupid thing called pocket. Guess what? Never asked nor wanted it.

Layout is messed up. Colors look terrible. Icon looks terrible. Performance is now terrible.

Support is equally as terrible. and sure, I'll admit my part that I was being. I understand that. But can you understand WHY I am mad? When someone SPECIFICALLY edits settings to circumvent this EXACT scenario as I know how hot-headed and stubborn I can be.

Modified by Chris Ilias

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THEN on top of that having tickets CONTINUALLY closed instead of starting a dialogue.

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Make it easier?

So why is it I cant remove pocket? I can only hide it? Thats not easy in the slightest.

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AND the new tab views are screwed up.

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I am trying REALLY hard to be civil, but i am FUMING right now.

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Firefox Quantum is the fastest, most secure Firefox yet. This has been off the back of a lot of work, done in the open by many people, to make sure that this is the best Firefox yet - and many people are enjoying using it to browse the web.

You can alter the colours using themes and can customise the toolbar using the options in Firefox Quantum and can set your own home page in about:preferences (also available from the three bar "hamburger" menu).

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Many people are enjoying it? Not from what I've seen.

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BILDO; Please remember that the people on this site are not the actual developers but volunteers trying to help. I too am having problems even though I am still on #56. I FEEL YOUR "PAIN"

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@Fish, then what sense does it make having the "official support" lead to a forum with volunteers who just close tickets and call them solved when they arent? That is insane. I have seen TONS of people just as if not more upset that it forced this transition that a LOT of us never wanted, didnt ask for, didnt require, ESPECIALLY what ever the hell Pocket is, and SPECIFICALLY CONFIGURED FF TO NOT UPDATE but are FORCED to do so anyhow. SOME of us have software that have requirements.

@"Support" So since FireFox decided to go the route it has, shut down people who are upset and just "solve" their issues without an actual remedy, you have lost me as a user and monetary contributor. Congratulations.

Google Chrome here I come.

Modified by Chris Ilias

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Hi ItsBildo2, I'll help you out. If I understand correctly, you want to know why each change was made.

Layout is messed up.
Colors look terrible.
Icon looks terrible.
Performance is now terrible.

Let's take this one at a time. What is it about the layout that is messed up specifically?

Also, I've edited the profanity out of your previous posts. Please read Mozilla Support rules and guidelines, thanks. :)

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So since FireFox decided to go the route it has, shut down people who are upset and just "solve" their issues without an actual remedy, you have lost me as a user and monetary contributor. Congratulations.

We don't take too kindly to being verbally abused and it seems like you were hostile. I see in our Disabled users log that two of your profiles were deactivated (ItsBildo and ItsBildo1) because you were using bad language in a support forum after being warned and were making disparaging comments about another contributor who tried to assist you. Try to get your point across without cursing up a storm and being rude to others.

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ItsBildo2 said

Layout is messed up. Colors look terrible. Icon looks terrible.

Totally understand your frustration, but these are aethetic issues. Developers have worked hard and tried their best to please everybody, which is near to impossible. What one likes - the other dislikes. What one loves - the other hates.

Performance is now terrible.

Now, here's something that people here might be able to help you with : Could you be a bit more specific, though  ?



Edit :

Looks like while I was typing my reply, others were posting as well .....

Just goes to show that people here are willing to help.

Modified by Happy112