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my domains only load with firefox in safe mode. how do i knw what is preventing my domains from loading?

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

LoriDL
LoriDL
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I have two domains, graphicallyyou.com and wiredguide.com; both are business card domains from godaddy.com. they work fine in every browser except yours. I installed the latest update. they do load in firefox safemode. how do i determine what setting is blocking these from loading and how do I know if the rest of the world can't load my sites?

I have two domains, graphicallyyou.com and wiredguide.com; both are business card domains from godaddy.com. they work fine in every browser except yours. I installed the latest update. they do load in firefox safemode. how do i determine what setting is blocking these from loading and how do I know if the rest of the world can't load my sites?

All Replies (2)

RichardInEngland
RichardInEngland
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Hi @LoriDL. Both of your sites connect straight away and display properly on my Firefox 57.0.1 running on Windows 10 pro. I think it unlikely it is a general problem for Firefox users trying to access them.

Herer is a troubleshooting guide article, which might help you:

Websites don't load - troubleshoot and fix error messages

Please let us know how you get on. If you still have problems we will try and assist you specifically.

FredMcD
FredMcD
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LoriDL said

they do load in firefox safemode

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.