Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to show slides from Netacademy from Cisco.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Macca54

Macca54
Macca54
more options

I was able to see visual parts and videos of my Open University studies with Cisco Netacademy until 01/12/2017. Now I cannot see visual part of my studies or see videos since last update of firefox. I am having to use Google so I can see the videos and the visual pasts of my Cisco CCNA studies. I will think about uninstalling Firefox and just using Google.

I was able to see visual parts and videos of my Open University studies with Cisco Netacademy until 01/12/2017. Now I cannot see visual part of my studies or see videos since last update of firefox. I am having to use Google so I can see the videos and the visual pasts of my Cisco CCNA studies. I will think about uninstalling Firefox and just using Google.

Chosen solution

Since running a pre-release ver 58 anything can happen and will. If did not know that. As seems talking like did not expect things to break.

If you wanted to be on the regular release current version is 57.0.1 https://www.mozilla.org/firefox/all/

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 1

All Replies (2)

Shadow110
Shadow110
more options

Chosen Solution

Since running a pre-release ver 58 anything can happen and will. If did not know that. As seems talking like did not expect things to break.

If you wanted to be on the regular release current version is 57.0.1 https://www.mozilla.org/firefox/all/

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Modified by Shadow110

Macca54
Macca54 Question owner
more options

Thanks for your help this solution worked. After refreshing Firefox I can now access my study material again.