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can't play sounds

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by James

winstongonzales
winstongonzales
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i can play sounds from youtube but when i was sent a page with a sound file in it, it did not make any sound.

i can play sounds from youtube but when i was sent a page with a sound file in it, it did not make any sound.

All Replies (3)

Shadow110
Shadow110
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SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is possibly a problem caused by a Windows 10 insider update that breaks playing sound in Firefox.

James
James
  • Moderator
  • Top 10 Contributor
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from 1426719 comment #38

Heads-up, Windows fix has reached mainline as of build 17073

So no workaround patch will be needed in Firefox 52 ESR and 57.0