Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I visited Australia and now my browser thinks I'm still there

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

Mindinflight
Mindinflight
more options

I live in Canada, but visited Australia for 3 weeks last month. Now that I'm back home, websites keep thinking I'm in Australia. I did not adjust any settings while I was there at all, so I have no idea why this is happening. As an example, I recently purchased a membership with ancestry.com and even though I filled out all my information correctly from all the drop down menus (correct city, town, province, country and postal code) it gave me a membership to ancestry.com.au instead of ancestry.com.ca

I live in Canada, but visited Australia for 3 weeks last month. Now that I'm back home, websites keep thinking I'm in Australia. I did not adjust any settings while I was there at all, so I have no idea why this is happening. As an example, I recently purchased a membership with ancestry.com and even though I filled out all my information correctly from all the drop down menus (correct city, town, province, country and postal code) it gave me a membership to ancestry.com.au instead of ancestry.com.ca

All Replies (3)

Shadow110
Shadow110
more options

Hi, Windows 10 : Please Open Settings then type in the Search Box at Window Top ... Location Please Clear Location History and also set your Location there, check Change Country or Region. Reboot

Firefox please Clear all History and cookies.

See if that changes things.

Please let us know if this solved your issue or if need further assistance.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

If you don't want to clear all cookies, you can clear cookies for the sites that are confused.

While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. You can edit the site address to check the variation you actually want to visit (which may be redirecting you).

Then try reloading the U.S. Canada page. Does that help?

Modified by jscher2000 - Support Volunteer

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":