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Getting an Error message saying my mail server has gone down. References wrong (old) server name.

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  • Last reply by Matt

johndux
johndux
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Recently changed mail server details from an old Comcen mail server to a Spintel server (Spintel bought out Comcen years ago and it seems they are killing off anything to do with the old name....).

Worked fine for a few weeks but just started to get an error message that refers to the old server. When I swap to consolidated (I have 3 email addresses) Trash or Drafts folder I get 2 (?) 1 flash, 1 steady pop up saying the old server has a problem - disconnected or a network problem.

Where in Tbird is it remembering the old server name? It's not in the incoming servers for any of the email addresses nor is it in the outgoing server details.

Recently changed mail server details from an old Comcen mail server to a Spintel server (Spintel bought out Comcen years ago and it seems they are killing off anything to do with the old name....). Worked fine for a few weeks but just started to get an error message that refers to the old server. When I swap to consolidated (I have 3 email addresses) Trash or Drafts folder I get 2 (?) 1 flash, 1 steady pop up saying the old server has a problem - disconnected or a network problem. Where in Tbird is it remembering the old server name? It's not in the incoming servers for any of the email addresses nor is it in the outgoing server details.

Modified by johndux

Chosen solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
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Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?