We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

on a new installation of Thunderbird, I get a message that it can't find my profile. How do I get it to install properly?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Wayne Mery

dindallas
dindallas
more options

I have downloaded Thunderbird on to a new PC but cannot get it to install properly. When I try to open Thunderbird, I get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." What do I do to get it to install properly?

I want to copy my profile from another PC but need to get Thunderbird to install properly. Thanks

I have downloaded Thunderbird on to a new PC but cannot get it to install properly. When I try to open Thunderbird, I get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." What do I do to get it to install properly? I want to copy my profile from another PC but need to get Thunderbird to install properly. Thanks

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you are still in trouble, does http://kb.mozillazine.org/Recovering_a_missing_profile help?