We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos have a large number of dropped frames

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Rahalimus

more options

Not sure when it started, but for the past few months, any video I watch on youtube or netflix has a ludicrous amount of dropped frames (anywhere from 30-90% drop rate), and I have no clue how to fix it, the most common answers I've found are are things like toggling Hardware Acceleration or "media.mediasource.webm.enabled", empty the cache, check internet connection, and so on, but nothing's worked. But videos on Dailymotion play fine, and when I load youtube in Microsoft Edge, the video runs smoothly.

Not sure when it started, but for the past few months, any video I watch on youtube or netflix has a ludicrous amount of dropped frames (anywhere from 30-90% drop rate), and I have no clue how to fix it, the most common answers I've found are are things like toggling Hardware Acceleration or "media.mediasource.webm.enabled", empty the cache, check internet connection, and so on, but nothing's worked. But videos on Dailymotion play fine, and when I load youtube in Microsoft Edge, the video runs smoothly.

All Replies (4)

more options

Did you try to run firefox in Windows PC safe mode with networking to see what happens?

more options

Back from trying Safe Mode, it's a major improvement, I tried 3 videos, the 360p and the 720p60f ran with minimum dropped frames, the 1080p60f ran between 5-13% drop rate.

more options

So, what's the next step?

more options

Still waiting for the next step