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Sudden - Firefox crashes in safe-mode and after refresh

alan_sheppard_1999
alan_sheppard_1999
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Crash ID: bp-f5096bed-08dd-4c82-8d59-fd1040190920 Crash ID: bp-7ee903eb-a932-46a1-bf94-435640190920 Crash ID: bp-9c47d02e-e3ae-4679-8562-bff2b0190920

My FF install has been mostly static and definitely static in terms of my intervention in the past week but suddenly, after using the browser for 30 minutes on Sep 19, I now incur crashes after approximately 2 seconds upon FF starting.

Crash ID: bp-f5096bed-08dd-4c82-8d59-fd1040190920 Crash ID: bp-7ee903eb-a932-46a1-bf94-435640190920 Crash ID: bp-9c47d02e-e3ae-4679-8562-bff2b0190920 My FF install has been mostly static and definitely static in terms of my intervention in the past week but suddenly, after using the browser for 30 minutes on Sep 19, I now incur crashes after approximately 2 seconds upon FF starting.

Chosen solution

Left webroot running and disabled / shutdown MWB. A new refreshed and updated (available today) FF is now functioning. Started MWB and FF continues to function. Thanks for the analysis.

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All Replies (2)

philipp
philipp
  • Moderator
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hi, the reports show that two different security tools (webroot, malwarebytes) are hooking into the firefox process at the same time, which may be problematic - can you try to remove one or both of them to see if this is making any difference?

alan_sheppard_1999
alan_sheppard_1999 Question owner
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Chosen Solution

Left webroot running and disabled / shutdown MWB. A new refreshed and updated (available today) FF is now functioning. Started MWB and FF continues to function. Thanks for the analysis.