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emails

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by christ1

rennlaw
rennlaw
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all of a sudden, I have only emails for last 3 months. I still have emails that i've archived going back for years; but emails not archived and older that a few months are lost

all of a sudden, I have only emails for last 3 months. I still have emails that i've archived going back for years; but emails not archived and older that a few months are lost

All Replies (2)

mvcanton
mvcanton
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Same here. It's only the inbox which is affected so the trash in the trash box goes back years whilst the useful stuff has disappeared!

christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files got corrupted.
Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the state of corruption messages in the affected folder may not be recoverable anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

Also make sure to backup the Thunderbird profile on a regular basis